Scheduling

OpenSchedule is simple to use.

• Intuitive user interface minimizes training costs.
• Able to train desk staff the basics in less than 30 minutes.

• Can book simple appointments in about 15 seconds.
• Sub-second response times for screen refresh and save appointment.

OpenSchedule is scalable.

• Supports up to 5000 concurrent users from a single server.
• Supports the ability to cluster multiple servers for even larger enterprises.

• 1-day view for providers.
• 7-day view for front desk.
• 14-day view for certain specialties.
• 31-day view to give providers an overview of the month.
• Multi-Provider view by Location or Department for front desk.
• Patient View - so you can look at the patient's view of their schedule.

Horizontal and Vertical schedule display perspectives, as there are situations where one layout is more useful than the other.

Variable display resolution 5 minutes to 60 minutes.

List View with column sort capability to allow listing appointments by time, provider, or type.

Cancellations view to see all canceled appointments in case of dispute.

Modified Appointments view - so a provider can at a glance see all schedule changes that were done today that might effect them.

Color coded appointments for PCP appointments, referrals or visit types.

Status indicators for physical exams, new patients and web made appointments.

Ability to highlight open slots by available visit type.

Ability to easily see how many days from today that we are currently at, so booking follow-up in 45 days or 120 days requires no effort.

Ability to easily see double bookings in the graphical schedule.

Ability to see all the participants of a group appointment.

Ability to see appointment details with features such as average appointment show rate for this patient.

Automatic screen refresh to reflect changes made by others on the system.

Ability to print the graphical schedules as seen on the screen.

Ability to monitor capacity for provider, department, location continuously for day, week and month.

Ability to create of recurring appointments.

Ability to create linked appointments.

Ability to make group appointments for group therapy and patient education sessions.

Ability to support for Pen Based computers and access all functionality without Mouse Right or Double Click.

Ability to select several appointments to book in parallel.

Ability to mark double book candidates.

Ability to wait list patients interested in an earlier appointment by priority ranking.

Ability to detect schedule conflicts and prompt for conflict resolution.

Ability to support user specified appointment rules.

Supports non-clinical appointments, such as provider meetings.

Ability to capture and store patient pictures.

Ability to support multiple phone numbers: local, permanent, office, Fax, cell phone, pager and email addresses; and identify preferred mode.

Support for open and closed registration and several partial variants.

Support for prospect based registration - not officially registered till first visit. Will automatically disappear if first visit does not materialize.

Standard
Reports

Productivity Reports

Appointment Sheets

Patient Chart Labels

Patient Address Labels

Appointment Labels

Appointment Volume

Nth Available

Appointment Backlog

Appointment Lead Time

Employee (Front Desk) Volume

Recurring Volume by Day and Time

Ability to support drilldown analysis

Ability to support Ad Hoc reports

Security And
Privacy

Ability to set permissions at the user and role levels.

All transactions are time stamped, identifying who did what, when.

Appointment Audit trail to see when and who made all changes to an appointment.

Ability to hide patient names from schedules when used by providers in exam room settings.

Ability to lock the display and shutdown the application after predetermined time periods.

Ability to require signature by password for certain operations. For example copay collection, appointment cancellation etc.

Supports perpetual schedules.

Supports daily exception overrides.

Has specialized Holiday editor.

Supports providers on different resolution grids at different times of day.

Maintains of schedules for comparative historical productivity reports.

Has a tool for resource balancing a location.

Ability to edit schedules of all providers at a location at once.

Ability to copy and paste schedules between providers.

Ability for providers to block out parts of their own schedules when necessary and when enabled.

Ability to support mirrored reporting server

Built on proven database technology - SQL Server

Ability to interface to telephone confirmation services

Ability to interface to EMR and Billing systems

Context
Management

CCOW Ready.

Operating
Environment

Microsoft Windows NT/2000 Servers.

Microsoft SQL Server 2000 Database.

MSDE 2000 Database.

Client PC Recommended - 500+ MHz and 256 Mb RAM.